Este es tu punto de referencia para cualquier consulta que puedas tener sobre nuestros billetes o servicios. Esta sección de preguntas frecuentes es escalable, la actualizamos regularmente.
Explore los diferentes temas y no dudes en contactarnos si tienes alguna otra pregunta.
No puedo acceder a mi cuenta / He olvidado mi contraseña. ¿Qué debo hacer?
Si hay un marco rojo alrededor de las casillas de inicio de sesión, significa que ha introducido información de inicio de sesión incorrecta. Vaya a "Olvidé mi contraseña" en la parte superior de la página e introduzca su dirección de correo electrónico. Recibirá un correo electrónico para restablecer su contraseña.
Necesito contactar con un agente de atención al cliente. ¿Cómo puedo hacerlo?
Hay varias formas de ponerse en contacto con nuestro servicio de atención al cliente:
- Dejar un mensaje en nuestro formulario de contacto
- Envíenos un correo electrónico a [email protected]
Información del evento, programación del fin de semana, ponerse al día, preguntas frecuentes... Consulte la página del calendario de la temporada 4 y el evento que le interesa.
¡Haga clic aquí!
Travel & Parking - How can I buy a ticket for SailGP?
Tickets can be purchased online at our ticketing store here. Timelines vary for how soon each event goes on sale, so we encourage fans to register for individual event newsletters they’re interested in, to be the first to know about any news!
Travel & Parking - Getting to the event
We’re an event powered by nature and with sustainability at the forefront of all actions. We encourage all our event attendees to use public transportation options and walk or cycle wherever possible.
Food & Drink - Reusable Bottles
Please bring your own reusable water bottle and make the most of our free drinking water refill stations. For your safety, if you are bringing a reusable water bottle into the Race Stadium, we may request a sniff and/or sip test to ensure there is no dangerous substance inside.
SailGP works to divert as much waste from landfill as possible, so absolutely no single use plastic bottles are permitted in the Race Stadium. These will be confiscated during our entry searches and recycled by our local waste management vendor.
Food and Beverage Vendors
The SailGP race stadiums showcase a range of local food and beverage vendors at each venue, with our vendors all striving to purchase their ingredients from sustainable and local sources.
Please recycle all your leftover food packaging using the recycling bins positioned around the event site.
Bringing Your Own Food & Drink
Unfortunately no external food, drinks or coolboxes can be brought into the Race Stadium, Exceptions will only be made for medically necessary items or baby food after proper inspection.
Are children permitted?
Yes, children are permitted into the Race Stadium.
All children under the age of 18 must be accompanied by an adult at all times. Children under 5 years of age can access our Race Stadium free of charge. Please be aware that all under 5’s must sit on the lap of an adult if sitting in our unreserved grandstand.
Whilst buggies are permitted inside the event site please be aware that there is no left luggage area or baby change facility.
What is your search policy?
For your safety, it is a condition of entry that all bags are subject to inspection by our security team before you can enter the event site. Carefully check the list of prohibited items (see Security section or Event Terms & Conditions) to ensure you don’t accidentally bring a forbidden item on the day. Please do not leave bags or personal items unattended or anywhere they could cause concern for our security team, and all items are brought to the event at your own risk.
How many bags can I bring?
One bag that does not exceed 30 x 30cm may be brought into the event site. In addition, guests may also carry in a small clutch bag or purse approximately the size of a hand, with or without a handle or strap.
Are there any prohibited items?
Yes. You are not permitted to bring in glass, cans, single-use plastic (including disposable water bottles), BBQs, weapons, illegal substances, fireworks, flares, political items, speakers etc into the event site. This is not an exhaustive list and any permissible items are at the discretion of our Security Manager based on our local licensing conditions. Forbidden items will be confiscated and disposed of by our security staff before you can enter the event site. Confiscated items cannot be returned at the end of your visit. See our website for a full list of prohibited items Event Terms & Conditions.
Can I bring my dog?
Dogs, aside from registered assistance dogs, are not permitted within the event site.
Can I bring a camera?
Yes. Race Stadium ticket holders can bring in cameras, however photography or filming for commercial purposes is not permitted. We reserve the right to change this policy at any time, so please check back before your visit for the latest information.
Can I fly my own drone / UAV?
No. There is a legally enforced Air Exclusion Zone in place during the event. Unauthorized drones are strictly prohibited on or in the vicinity of the event site and our on water race course, as they are dangerous to SailGP helicopter and drone operations.
Is there a dress code?
There is no official dress code for SailGP events, but we are an outdoor event so we strongly recommend you prepare for the weather forecast. Bring a hat, high SPF sunscreen and drink plenty of water if sunny weather is forecast. Pack a raincoat and warmer layers if rain is looking more likely. NOTE: large umbrellas are not permitted in the grandstands as this will disrupt the view for other fans.
Is there a fan shop?
Absolutely, treat yourself to some official SailGP merchandise from our Fan Shop. A wide range of quality items are available to buy whilst the Race Stadium is open.
What first aid facilities are onsite?
Our first aid team will be situated in the Race Stadium. Please ask one of them if you need assistance during your visit.
Is there a left luggage facility?
Unfortunately there is no left luggage facility available within the Race Stadium. Please plan ahead and check the prohibited items list and permitted bag sizes before you leave your home. Prohibited items will be confiscated and disposed of by our security staff before you can enter the event site. Confiscated items cannot be returned at the end of your visit.
Are there lost property facilities?
General lost property will be taken to the Information Point just outside the Race Stadium entrance. Please ask one of our Event Ambassadors if you need any assistance. Items found in the Race Stadium will be kept until the end of the final event day and then disposed of.
What is your re-entry policy?
Ticket holders can leave and re-enter the Race Stadium, just show your ticket to our entrance security staff. On re-entry all ticket holders must submit to the same security search.
Can I smoke or vape in the stadium?
Our Race Stadium is a no smoking site (including e-cigarettes and vapes).
Are there toilets on-site?
Separate male and female toilet facilities, accessible facilities and ablution facilities are available inside the Race Stadium.
Wheather Protection - Will this event take place rain or shine?
The event is scheduled to take place rain or shine. In the event of inclement weather causing the cancellation of racing, refunds would be offered in line with the Refund Policy on our website.
As this is an outdoor event you are advised to dress appropriately for the weather. If the forecast is looking hot and sunny, remember to bring a hat, high SPF sun cream and drink plenty of water. NOTE: absolutely no single use disposable bottles are permitted, so bring a reusable water bottle and use our free refill water points to stay hydrated through the afternoon.
We have a range of measures in place to keep you safe and secure. These include trained security staff and bag searches as well as other less visible measures.
Our Event Ambassadors are positioned around the entrance and grandstand areas. They’re always on the look-out for people who need assistance, so they may pop up to say hello if you look lost.
We also work closely with local police, fire services, harbour and aviation authorities and venue operators to deliver a safe and secure event.
We ask everyone arriving to remain patient, follow the instructions given by our security staff and allow plenty of time for entry checks. Don’t risk bringing items or baggage which won’t be allowed into the Race Stadium. You can find full details of prohibited items in our Event Terms & Conditions. Please check our website for further updates and information before your visit.
Unauthorized Drones (UAV’S) are not permitted at any time during the event; this includes both on land and over water. This is legally enforced.
At SailGP, we are committed to providing an inclusive environment for everyone. As part of this, we will endeavor to make our services, facilities and event sites as accessible as possible to ensure no one feels excluded. If you’d like to see additional facilities at a SailGP event, or if you have any other personal requirements, please contact us.
Race Stadium facilities are accessible to all, including catering and bar outlets, the Fan Shop and toilets.
Registered assistance dogs are permitted, including into our unreserved grandstand seating. There is no specific dog spending area in the event site, however our re-entry policy facilitates leaving and re-entering the Race Stadium (subject to bag searches upon re-entry).
All ground surfaces within the site are hard. Some kerbs are situated around the event space and parking areas, but ramped access will be available to all areas. Viewing areas within the grandstands for people of determination will be accessed via ramps, where our Event Ambassadors are available to provide assistance as necessary.
How can I buy a ticket for SailGP?
Tickets can be purchased online through our ticketing store here. Please note tickets must be purchased online in advance and can not be purchased at the venue on the day.
How do I get my ticket and what happens if I can’t find my confirmation?
Tickets will be emailed to you at least 1 week prior to the event. Tickets will be scanned at the gates for fast entry - either on your mobile device or printed.
Please check your spam folder in case your tickets have been diverted from your inbox. Alternatively, they can be downloaded from your account.
If you can’t find your ticket, please contact [email protected]
¿Qué ocurre después de comprar mis entradas?
Estas son las opciones disponibles:
- Recogida en el sitio: solo producto Trae tu propio barco. Se pueden encontrar más detalles en la página del evento.
- Billetes electrónicos: cualquier otro tipo de billete.
Can I get a refund?
Please read the Refund Policy on our website.
Are grandstand seats reserved?
No. Apart from wheelchair accessible spaces (please contact [email protected] to reserve) and limited media / staff spots, our seating is unallocated, so the best viewing spots are first come, first served. Please do not leave any belongings unattended, including using them to reserve seats whilst visiting other Race Stadium facilities. We ask that you respect your fellow guests by not leaving empty seats and by not obstructing views with large objects during the races.
Premier Waterfront Grandstand guests have a dedicated stand, with seats being first come, first served and unallocated.
Team Base Tour
Please arrive 15 minutes ahead of your scheduled tour time, and make sure you wear closed heel and toe footwear, as you will be entering a work site so no thongs or similar shoes are permitted. Your ticket is only valid for the date and experience you purchased – if the scheduled tour time is missed, we cannot guarantee access to a different tour and refunds will not be granted.
We advise on the following with regards to the ages of people attending a Team Base Tour:
- Children under the age of 16 years old are permitted to attend a Team Base Tour provided that a parent or guardian attends with them. A minimum ratio of 1 adult to 2 children will apply to children under 16 years old but over 5 years old.
- Children under the age of 5 years old are permitted to attend a Team Base Tour, however given there is an increased risk, there is an additional supervision requirement. A minimum ratio of 1 adult to 1 child will apply to children under the age of 5 years old. Please note that you will need to select a free children’s ticket, which can be selected at point of purchase.
- If children under 16 years old attend a Team Base Tour, a parent or guardian must sign a waiver to permit their attendance.
The Tech Site has a lot of loud noise from vehicles/ operations and the smell of chemicals may be disturbing for younger children so we would advise partner tours/ public tours against bringing children under 8 on the Tech Base Tours.
Parents need to be aware that children with certain conditions may be affected or triggered by the light, noise and activity in the Tech Base areas.
Please be mindful of using strollers and pushchairs within the site as there is equipment around.